Service Uplift at Hotel De Vibe

Problem

Guest experience needed tighter service standards, planned maintenance and stronger direct booking discipline.

Approach

• SOP redesign and staff retraining
• Direct booking funnel & CRM
• Preventive maintenance playbook

Outcomes

• Higher guest satisfaction and review quality
• Stronger direct booking share and repeat stays
• Fewer disruptions via planned maintenance

Results summary

A clearer operating rhythm for guest service, room readiness, direct demand and maintenance response.

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